Refund & Returns Policy

At Anugraha Tours & Travels, we strive to provide the best services to ensure your satisfaction. This Refund & Returns Policy outlines the terms and conditions under which we offer refunds or accept returns for our services. Please read this policy carefully before making a booking or payment.

1. Refund Policy

We offer refunds under certain conditions as outlined below:

1.1. Booking Cancellation

To cancel a booking, please contact our customer service team as soon as possible. The refund amount will depend on the timing of the cancellation:

• Car Rentals:
  • Full refund for cancellations made 24 hours or more before the scheduled service.
  • No refund for cancellations made less than 24 hours before the scheduled service.
• Coach Rentals:
  • Full refund for cancellations made 48 hours or more before the scheduled service.
  • No refund for cancellations made less than 48 hours before the scheduled service.

1.2. Service Quality Issues

If you experience issues with the quality of our services, please contact us within 24 hours of the service completion. We will review the issue and, if deemed valid, offer a refund or credit toward future services.

1.3. Special Circumstances

In cases of emergencies or exceptional circumstances, we may offer refunds or credits on a case-by-case basis. Please contact us to discuss your situation.

2. Returns Policy

As our services are intangible and provided directly, returns are generally not applicable. However, if there are specific issues with the service provided, please contact us to address your concerns. We aim to resolve any issues promptly and to your satisfaction.

3. How to Request a Refund or Report an Issue

To request a refund or report an issue with our services, please contact us through the following channels:

• Phone: +91 95350 81853, +91 99453 94433, +91 97428 41198, +91 (0)80 4116 1900
• Email: booking@anugrahatravels.world, booking@anugrahatravel.com, anugraha_travels@yahoo.co.in, contactus@anugrahatravels.world
• Address: #15, HAL Old Airport Road, BDA Colony, Domlur, Bengaluru, Karnataka 560071, India

Please provide your booking reference number and a detailed description of the issue when contacting us.

4. Processing of Refunds

Refunds will be processed within 7-10 business days after approval. The refund will be issued to the original payment method used for the booking. Please note that depending on your bank or payment provider, it may take additional time for the funds to be reflected in your account.

5. Changes to This Refund & Returns Policy

We may update this Refund & Returns Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically to stay informed about our refund and returns practices.

6. Contact Us

If you have any questions or concerns about this Refund & Returns Policy or need assistance with a refund or return request, please contact us:

• Phone: +91 95350 81853, +91 99453 94433, +91 97428 41198, +91 (0)80 4116 1900
• Email: booking@anugrahatravels.world, booking@anugrahatravel.com, anugraha_travels@yahoo.co.in, contactus@anugrahatravels.world
• Address: #15, HAL Old Airport Road, BDA Colony, Domlur, Bengaluru, Karnataka 560071, India

Thank you for choosing Anugraha Tours & Travels. We are committed to ensuring a smooth and satisfactory experience for our clients.